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Delivery Service

Delivery & Self Pick-Up




FREE Self Pick-Up

FREE self pick-up service is available upon any orders. You have to pick a self pick-up location when placing an order, the self pick-up location cannot be changed once the order is confirmed.

You will receive an order confirmation email after payment. A pick-up notification email will be sent to you within 2-4 working days. You can also login to your account to check on the pick-up details.

Please collect your order at the pick-up point within the time limit shown on the email. When collecting your order, you may demonstrate the notification email; or provide the delivery order no., name and phone no. The self pick-up location will only keep an order for maximum 7 days upon its arrival. There will not be any rearrangements of pick-up or reimbursements in case the order is not collected within the time limit.



Directory of Free Self Pick-Up Locations:

(Designated Nong’s ® Chinese Medicine Clinic)

Nong’s ® Clinic - Sheung Shui

Address:  Shop No.21A, Level 2, Sheung Shui Town Centre, No. 9 Chi Cheong Road, Sheung Shui, New Territories

Telephone:      2882 3037

Service Hours:

Monday to Friday 10 am to 2 pm
3 pm to 7 pm
Saturday  10 am to 2 pm
Sunday and Public Holidays 



Free Local Delivery for Purchase over HK$500*

FREE local delivery service is available upon each order over HK$500*.For orders under HK$500, a delivery fee of HK$80per order shall apply.

Delivery Area

Delivery Schedule

(Working Day: Monday to Friday)

General Delivery Area#:

Hong Kong Island, Kowloon, New Territories

2-7 Working Days

Remote Delivery Area#:

Specific Outlying Islands (including Ma Wan and Tung Chung)

4-8Working Days



Overseas Delivery Service

Delivery Area

Delivery Schedule (Working Day: Monday to Friday)

Delivery Fee

Asia & Pacific

7-15 Working Days

Delivery rate is calculated based on the order quantity and delivery country. It would be computed and shown automatically before confirming an order.

America &


10-25 WorkingDays

Delivery rate is calculated based on the order quantity and delivery country. It would be computed and shown automatically before confirming an order.




  1. Order cut-off time is GMT 3pm, order placed after cut-off time will be processed in the next working day.
  2. Delivery services shall postpone when the Red or Black Rainstorm Warning or Typhoon Signal No. 8 or above is in force.We will contact you to re-schedule the delivery.
  3. We may revise the delivery details and terms at any time without prior notice. Should any disputes arise, our decision shall be final.
  4. To facilitate the customs clearance, we may require to apply the export licence for your orders. It may take additional business days for the whole delivery schedule.



* After the reduction from promotion codes, delivery fee and other discounts, the total value of the order should be over HK$500.

#Our delivery service does not cover floors that cannot be directly reached by elevators. Please contact our customer service representatives should you have any doubts.

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